How do I create an account on the website? You can create an account by clicking the “Register” button at the top of the page. After filling in the necessary personal information and setting a password, you will be able to use our services.
Can I cancel or modify my order? Once an order is submitted, it cannot usually be cancelled or modified. If you find an error after placing an order, please contact our customer service team as soon as possible and we will do our best to assist you in resolving the issue.
What payment methods are available? We accept a variety of payment methods, including credit cards, debit cards (Visa, MasterCard, American Express) and PayPal. All payments are made through a secure encrypted channel.
How long will it take for me to receive my order? Orders are usually processed within 1 business day, and the delivery time depends on your region. You can select the delivery method at checkout and check the delivery status through the order tracking function after placing an order.
What is the return policy? If you are not satisfied with the purchased item, you can apply for a return within 30 days of receiving the item. Please ensure that the item is unused and in its original packaging. View our complete refund policy.
How do I contact customer service? You can contact our Customer Service team via email at josecorrea1997@camagneticinc.com or call +1 209 265 2614. We will respond to your inquiry within 1 business day.
Can I change the delivery address? If your order has not yet been shipped, you can contact our Customer Service team to change the delivery address. If the order has already been shipped, we will not be able to change the address and you will need to contact the logistics company to arrange it.
How can I track my order? Once your order is shipped, you will receive an email with the order tracking number. You can use this tracking number to check the delivery status on the “Order Tracking” page on our website or through the logistics company’s website.
What should I do if the product is out of stock? If the product you want to purchase is temporarily out of stock, you can click “Arrival Notification” on the product page and we will notify you by email when the product is back in stock.
